Terms & Conditions

In these T&Cs “Us/We” means Bay Properties and “You/Your” means the guest who places a booking with us. PAYMENT CONDITIONS: Until Your Booking Deposit is received by Us Your booking is not confirmed. You will not be granted access to the Property until Your Booking Balance have been received by Us. Invoices are issued, and payment must be made, in Australian dollars (AUD). The balance of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), at least 40 days prior to your arrival. 50% of the total booking amount is due and payable immediately upon confirming Your booking. The remainder is due 40 days prior to check in. If You book within forty (40) days of your arrival the total balance i.e. 100% is immediately due and payable on acceptance by Us of Your booking. Different terms may apply on third party booking platforms, please read policies on the platform from which you booked for further information. Bond holdings apply to some properties, these will be taken in the form of a credit card hold the day prior to check in, and returned within 4-5 business days of check out. CANCELLATION POLICY: (i) If you cancel your booking, a refund will only be made to You by Us if the booking is 40 days or more before Your arrival date. Or we are able to secure another booking for the same dates and same value as Your booking. You are liable to any credit card processing fees incurred on the booking - in most cases the fees are as follows (1.75% + A$0.30 for domestic cards within Australia) & (3.5% + A$0.30 for international cards) and an administration fee of $80.00 + gst. (ii) If your booking has been made via a third-party site such as AirBnB, VRBO (HomeAway/Stayz), or booking.com, then additional cancellation fees or policies may apply to cover any commissions paid and you would incur the cancellation policy of that site. Please check the terms of booking via these sites. You will need to contact them directly. (iii) We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation. (iv) To alter Your booking dates or property booked you will incur an administration fee of $80.00 + gst. Different terms may apply to third-party sites and date alteration requests are only permitted at the discretion of Us. GENERAL: 1. By signing and accepting these Terms and Conditions You will be the Registered Guest. The Registered Guest’s name must exactly match the name provided at the time of booking. The Registered Guest must supply a mobile phone number which ensures they can be contactable when occupying the residence 24/7 for security purposes. The Registered Guest is responsible for the Property and its contents for the entire period of Your booking and will be liable for all breakages and damages however caused by any Guest or visitors regardless of whether You are present or not at the time the damage occurs. It is the responsibility of the Registered Guest named in the booking confirmation to ensure all guests and visitors are aware of the booking terms and conditions. All booking variations and cancellations must be made by the Registered Guest only. 2. Occupancy Limits: You agree to supply Us with the number and ages of all Guests who will be residing at or visiting the Property during Your booking. The number of Guests visiting the Property must never exceed the number of guests confirmed on Your Reservation Form. There are no exceptions unless We approve additional Guests in writing. This is an occupational, health and safety issue relating to fire safety, sanitation and hygiene issues and properties may be checked for compliance. At our discretion You may be charged for any additional Guests found to have been at the Property during Your booking. 3. No Schoolies bookings are permitted or bookings for groups under 25 years of age. This excludes family bookings traveling with children under 18 years of age. 4. Linen & Servicing: Bed and bathroom linen is supplied with Your booking. Please refer to the property description of your booked property for exact bedding configuration linen inclusions. All properties supply good quality doonas, doona covers, sheets and pillow cases, mattress and pillow protectors, pillows and blankets, bath towels and bath mats, handtowels and teatowels for your comfort. The Property will not be serviced during your stay unless you have pre-booked and paid for housekeeping services at least seven (7) working days prior to your arrival. This can be arranged at an extra fee and includes surface cleans of bathrooms, kitchens and linen changeover. Any damage to linen will incur an additional laundry fee starting at $40 + gst, any missing linen will cost the value of the missing item/s. 5. Arrival/Departure Times: Arrival time is after 3pm, with departure by 10am during the Low and Shoulder season (and excludes Easter bookings). This must be strictly adhered to unless otherwise agreed in writing with Us. No early arrivals or late departures are permitted during High Season. The Property must be vacated by the departure time. If housekeeping are left waiting for access then a $80.00 + GST per hour per cleaner rescheduling fee will apply (this rate is dependent on Weekend or Public Holiday servicing charges). If additional cleaning is required above general cleaning then a minimum cleaning charge at $80.00 per hour + GST will be charged. 6. Lost property: While we are not responsible for property left at a Bay Properties house post your departure, we will do our best to recover the item(s) on Your behalf. There is a minimum charge of $40.00 + GST (weight dependent) and handling fee to retrieve and post the item(s) back to you. Additional postal charges apply for guests residing overseas. 6a. Keys: Please ensure you take care of Your Bay Properties house keys during your stay, if you lock yourself out of Your stay - an $80 + GST call out will apply to your booking. If you lose or damage the keys in the lock a minimum of $110 admin fee + any handyman or locksmith charges will apply. BAY PROPERTIES HOUSE RULES 7. No Party Policy: (a) Our holiday homes are located in quiet neighbourhoods and we adhere to the Short Stay Rental Accommodation Local Law. A strict no party policy applies at all times. We ask you keep noise to a minimum during your stay and after 10pm. (b) If you breach these terms and there is an after hours noise complaint callout - an $80+gst deduction will be charged per hour with each complaint. Only one warning will be issued for noise complaints. A second complaint will result in immediate departure. No Smoking Policy: All Properties are smoke free inside. There are no exceptions to this. Any evidence of smoking or butts left at the Property will result in additional charges for cleaning, steam cleaning or repairs required from smoke damage. 8. Vacating the Property: You must vacate the Property in the clean state you found it on arrival. As a guide this typically includes washing all dishes, emptying the dishwasher, cleaning the BBQ and removing excess rubbish that does not fit in bins provided. Failure to remove excess rubbish is charged at $60.00 + GST per bin unit. Furniture is not to be moved. If the Property is left in an untidy state or any furniture is moved you will be charged for damage to the furniture and flooring as a result, reasonable additional cleaning costs and the cost to hire furniture removalists to reinstate furniture to its original location. If the BBQ or Stove/Stove top is not thoroughly cleaned a $50+GST cleaning fee applies to each item. The Property must be left locked; if the Property is left unlocked and theft or weather damage occurs, guests You will be liable for any missing property or damage costs and the cost to change of locks. 9. Property Damage: You must inform Us immediately of any damages relating to the Property and/or its contents. The Property will be inspected by Us as soon as practical after Your departure. You will be responsible for any breakages or damage at or to the Property. Any costs relating to Property Damage will be withheld from Your Security Deposit and where the Security Deposit is insufficient to cover the total cost, You agree to reimburse Us for any remaining balance owing. 10. Breaches: If you breach any of these Terms and Conditions, We reserve the right at Our complete discretion and using reasonable judgement to terminate your booking and evict You from the Property immediately. In such an event You will forfeit any future nights stay and We will not be liable to refund You for any forfeited nights. 11. Local Law: Our properties abide by the NSW Short Stay Rental Accommodation Local Law. All Bay Properties guests must abide by the Local Law. 12. Indemnity: You agree to indemnify Us against any loss or damage directly or indirectly incurred by Us resulting from Property Damage and/or a breach by You of any of these Terms and Conditions, including, but not limited to, any loss of management fees and revenue where the Owner terminates their agreement with Us as a result of Property Damage.